Effective date: September 2026
If you're not satisfied with Dash Architect, you can request a full refund of your first subscription payment within 14 days of the charge date, for any reason. No detailed justification is required.
Subscription renewals (your second and subsequent monthly or annual charges) are generally non-refundable, except where required by applicable consumer protection law, or where the Service was materially unavailable or defective through no fault of your own. If you believe you were charged in error, contact us and we'll look into it.
You can cancel at any time. Cancelling stops future renewals; you keep access to the Service until the end of the billing period you already paid for. Cancelling does not automatically trigger a refund for the current period unless it falls within the 14-day window described above.
Payments and refunds are handled by Paddle.com Market Ltd ("Paddle"), our payment provider and Merchant of Record. Once a refund is approved, Paddle processes it back to your original payment method; it typically appears within 5–10 business days, depending on your bank or card provider.
Email dasharchitect@proton.me with the email address used for your subscription, or use the "Get help" link on the receipt Paddle emailed you at checkout. We aim to respond within 2 business days.
If you are a consumer in the European Union or United Kingdom, you may have a statutory right to withdraw from an online purchase of digital services within 14 days, which this policy is intended to meet or exceed. Nothing in this policy limits any non-waivable right you have under the law of your country of residence.